Are the products made from real olive wood?
Yes. All of our products are handcrafted from genuine olive wood, carefully selected for its natural beauty, durability, and unique grain patterns.
Where are the products made?
Our olive wood products are handcrafted by skilled artisans using sustainably sourced olive wood. The country of origin may vary depending on the product collection.
Are all items identical?
No. Since olive wood is a natural material, every piece has its own unique grain, color, and shape. This means each product is truly one of a kind.
Can the products be engraved?
Yes, many of our products can be personalized with custom engraving. Please check the individual product page to see if engraving is available.
How much does engraving cost?
The engraving cost depends on the product and the customization requested. The price will be displayed on the product page before checkout.
Can I add two names?
Yes. You can add two names or a short personalized message, provided there is enough space on the selected product.
How should I care for olive wood?
Hand wash your olive wood products with warm water and mild soap, then dry them immediately. To maintain their natural beauty, apply a food-safe mineral oil or olive oil occasionally.
Are products dishwasher safe?
No. Olive wood products should not be placed in the dishwasher, as excessive heat and moisture can cause the wood to crack or warp.
How long does delivery take?
Delivery times depend on your location. Standard orders are typically delivered within 3–7 business days, while personalized items may require additional processing time.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times are calculated at checkout based on your destination.
Can I return a personalised item?
Because personalized items are custom-made, they cannot usually be returned unless they arrive damaged, defective, or there is an error on our part.
Can I request a custom size?
Yes. We may be able to create custom sizes for selected products. Please contact us before placing your order to discuss your requirements.
Do you offer wholesale prices?
Yes. We offer wholesale pricing for bulk orders and business customers. Please contact us with your requirements for a custom quote.
Can I send an order directly as a gift?
Absolutely. We can ship your order directly to the recipient. You can also include a personalized gift message during checkout.
What happens if my product arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will work quickly to provide a replacement or an appropriate solution.
